Category Archives: Track B

KEYNOTE PANEL – The Future of Conversational Robots

KEYNOTE – Wednesday 26 April 
09:00 – 10:00

Amazon Echo, Google Home, and the Jibo social robots promise to enable users to perform many useful tasks, including control devices connected with the internet such as home appliances and industrial robots; educate and train users with self-improvement activities; entertain users with passive and active games and activities; perform transactions such as pay bills; shop for goods and services; solve problems such as diagnose illnesses; debug and repair products; calculate taxes; mediate conflicts; and protect and secure home and business. This panel begins with short demonstrations of products, followed by a discussion of issues such as these: What is a conversational robot and how do they differ from other current interactive technologies? What capabilities do conversational robots have beyond just searching the web, answering questions, and presenting information? How can you replace negative perceptions of robots with positive insights? What technologies, tools, and standards will to enable widespread creation and distribution of content for conversational robots?

Presented by: Leor Grebler, Sunil Vemuri, Roberto Pieraccini

B301: Blending Self-Service & Assisted Service

Track B: SELF-SERVICE TECHNOLOGIES – Wednesday 26 April 
10:45 – 11:30

When using an automated speech system, there is often a need for an “assist” from a human. This discussion identifies benefits of cooperation between virtual assistants and human agents to improve the customer experience and, ultimately, create a more informed self-service experience. We also explore the latest trends toward a blended approach and the latest systems designed to enable seamless interplay between virtual assistants and humans and discuss how human agents organically train automated machines.

Presented by: Paul Tepper

B302: PANEL: Adding Visuals to Voice

Track B: SELF-SERVICE TECHNOLOGIES – Wednesday 26 April 
11:45 – 12:30

Traditional IVR systems limit users to speaking and listening. Enhancing voice-only communications with visual information, including menus, directories, photos, diagrams, fill-in-forms, receipts, and tickets, adds new capabilities to self-help systems. Security may be enhanced by using both voice speaker identification and face recognition. Developers who have build visual/voice systems relate their own experiences developing and using voice with visual systems and provide advice about adopting a voice with visual system for an organization.

Presented by: Crispin Reedy, Thomas Wilson, Chris du Toit, Jo Roman