Category Archives: Track B

KEYNOTE PANEL – The Way Forward: Keeping Speech in the Conversation

KEYNOTE – Tuesday 25 April 
09:00 – 10:00

A panel of longtime speech technology specialists delivers contrasting views on the role of speech technology in the world of conversational commerce. This highly popular panel starts with the question, “Are you long on speech” as a preferred user interface, then discusses where, how, and why it will coexist, augment, or enhance a plethora of smart user interfaces for digital commerce and self-service.

Presented by: Dan Miller, Jay Wilpon, Brian Garr, William Meisel, Daniel Hong

B201: Should I Add Voice Interaction to My Hardware Product?

Track B: TALKING WITH THINGS – Tuesday 25 April 
10:45 – 11:30

Hardware companies face challenges when implementing speechbased services into their products. Challenges include hardware design considerations such as microphone placement, acoustic dampening materials, and digital signal processing components, as well as considerations around trigger word implementation, branding, and the use of multiple voice services. This presentation explores the trade-offs and challenges when adding voice interaction to hardware products.

Presented by: Leor Grebler

B202: Spoken Language Interaction With Autonomous Devices

Track B: TALKING WITH THINGS – Tuesday 25 April 
11:45 – 12:30

The world is increasingly filled with devices that can move around and do things on their own. These include toys, robots, drones, vacuum cleaners, lawnmowers, and many other devices. Consider spoken language interaction with devices that move and how this interaction is different from interaction with stationary devices. We discuss safety, real-time requirements, and feedback from a device that could be out of sight, as well as programming and scheduling the actions of an autonomous device.

Presented by: Deborah Dahl

KEYNOTE LUNCH – From IVR to IoT: Digital Transformation in the Real World

Track A: BOTS – Tuesday 25 April 
12:30 – 13:45

Does it seem like all the businesses around you are hurtling toward digital transformation at warp speed, while you’re still trying to figure out where to begin? Don’t worry; you’re not alone! This presentation provided fresh insights into a more holistic (and more human) approach to digital transformation—an approach that has the potential to change your customers’ lives, not just your technologies.

Presented by: Allyson Boudousquie

B203: Voice Biometric Speaker Verification Fused Into Voice-Enabled Devices

Track B: TALKING WITH THINGS – Tuesday 25 April 
13:45 – 14:30

Many speech-enabled products are incapable of recognizing users, allowing kids, friends, and complete strangers to control these devices. By fusing speech recognition technology and voice biometrics, only enrolled users can interact with devices and services, subject to restrictions set by the owners. Hear about new deep learning speech recognition technologies that fuse accuracy and performance with voice biometric security technology that will secure users from identity theft, and enable parental controls as the voice revolution continues to take shape.

Presented by: Bernard Brafman

B204: Why You’ll Want a Robot

Track B: TALKING WITH THINGS – Tuesday 25 April 
14:45 – 15:30

“Social robotics” has been cast about as a developing field for a couple years, but what happens when an affordable, consumer robot hits the marketplace? This talk looks at the early metrics gathered from the first few months of Jibo’s experience in the field, focusing on why people buy him, what they do with him, and what they hope to see in the future.

Presented by: Peter B Krogh

B205: Digital Transformation Case Studies

Track B: TALKING WITH THINGS – Tuesday 25 April 
16:15 – 17:15

How Voice-Controlled Interfaces Will Transform Retail

Voice-controlled wearables provide retail employees a 360-degree operational awareness and access to the right information at the right time to maximize customer service. By using intuitive structured speech and a custom enterprise wearable, store associates are able to quickly communicate with one another and access corporate business systems to obtain needed information (inventory status, request assistance, product details, sales information) to make the sale and provide great customer service.

Presented by: Jesse Montgomery

Moving Softly From IVR to NLP-Based Dialogue Systems

IVR systems are deployed widely, with many regular users familiar with the IVR workflow. Learn how to support both IVR workflow dialogs and complex speech utterances at the same time, and then select the correct flow. A natural language generation module, trained using deep learning methods, is used to generate the dialogue responses. Learn how tools and techniques solve the problem of 511 traffic information service.

Presented by: Nagendra Goel, Larry Baldwin