Archive for the ‘Sunrise Discussions’ Category
Tuesday, August 9th, 2011
Tuesday Keynote Panel – Tue, August 9
9:00 a.m. – 10:00 a.m.
New mobile devices are dramatically changing how customers interact with businesses. This panel of industry experts describes what new applications will be supported on mobile devices, discusses how speech technologies will be used by these applications, and describes how voice user interfaces will be integrated with graphical user interfaces. Will users embrace voice as they have embraced keypads on mobile devices? Are speech recognition and natural language processing able to process user speech into mobile devices? Will speech-enabled mobile applications replace IVR applications? Learn the answers to these questions and more during this keynote panel.
Presented by: Bruce Pollock, Mike Phillips, Mazin Gilbert, Vlad Sejnoha, Daniel Hong
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Wednesday, August 10th, 2011
Sunrise Discussions – Wed, August 10
8:00 a.m. – 8:45 a.m.
Working with a customer who is excited about the design process can be an asset to an IVR project, but not all customers have the caller experience as their first priority. How can the VUI designer guide the customer toward the best design choices for both their business and their callers? This discussion covers how to create a balance between business needs and caller needs.
Presented by: Carrie Nelson
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Wednesday, August 10th, 2011
Sunrise Discussions – Wed, August 10
8:00 a.m. – 8:45 a.m.
What are the advantages and disadvantages of having a service company host your speech application verses maintaining the application on your own server? What are advantages and disadvantages of various hosting strategies? How do you choose a hosting service?
Presented by: Terry Saeger
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Wednesday, August 10th, 2011
Sunrise Discussions – Wed, August 10
8:00 a.m. – 8:45 a.m.
It is difficult to author a speech application that runs on Google’s Android Apple’s iOS, Microsoft’s Windows Phone, and other smartphone operating systems. Should standards be developed to minimize this effort, or do stan dards stifle creativity? What standards are necessary to enable application developers to author once and deploy on multiple device types?
Presented by: Matt Womer
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Wednesday, August 10th, 2011
Sunrise Discussions – Wed, August 10
8:00 a.m. – 8:45 a.m.
There are many ways to write a script within the VUI design. This discussion focuses on the pros and cons of designing an IVR in the first person: the benefits, potential negative consequences, cost, and customer satisfaction.
Presented by: Vicki Broman
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