Category Archives: Sunrise Discussion

SD202: Standards for Virtual Assistants

SUNRISE DISCUSSIONS – Tuesday 25 April 
08:00 – 08:45

The new W3C Voice Interaction Community Group is collecting use cases for voice interaction with virtual assistants. We are exploring topics such as discovery of virtual assistants with specific expertise, standard formats for statistical language models, interoperability for conversational interfaces, and work on dialogue management or “workflow” languages. This session introduces the Voice Interaction Community group and solicits your ideas for future topics.

Presented by: Deborah Dahl

SD203: Are We Close to Really Universal “Speech as a Service”?

SUNRISE DISCUSSIONS – Tuesday 25 April 
08:00 – 08:45

Today it’s possible to build a software application using services from dozens of online resources: databases, media storage, computing power, error monitoring, customer relations, payment services, and far more. Now that we’ve seen the emergence of speech as a service on our cellphones, how close are we to simple, modularized, network-based speech services for recognition, text to speech, identification, verification, and surveys? And what other services would we like to have for our industry?

Presented by: Moshe Yudkowsky

KEYNOTE PANEL – The Way Forward: Keeping Speech in the Conversation

KEYNOTE – Tuesday 25 April 
09:00 – 10:00

A panel of longtime speech technology specialists delivers contrasting views on the role of speech technology in the world of conversational commerce. This highly popular panel starts with the question, “Are you long on speech” as a preferred user interface, then discusses where, how, and why it will coexist, augment, or enhance a plethora of smart user interfaces for digital commerce and self-service.

Presented by: Dan Miller, Jay Wilpon, Brian Garr, William Meisel, Daniel Hong

KEYNOTE LUNCH – From IVR to IoT: Digital Transformation in the Real World

Track A: BOTS – Tuesday 25 April 
12:30 – 13:45

Does it seem like all the businesses around you are hurtling toward digital transformation at warp speed, while you’re still trying to figure out where to begin? Don’t worry; you’re not alone! This presentation provided fresh insights into a more holistic (and more human) approach to digital transformation—an approach that has the potential to change your customers’ lives, not just your technologies.

Presented by: Allyson Boudousquie

SD302: A Hike on the Slopes of Uncanny Valley

SUNRISE DISCUSSIONS – Wednesday 26 April 
08:00 – 08:45

The IVR community has created seemingly natural interactions over a couple of turns—in short, faking it. Recent assistants, such as Siri, Alexa, and Google Voice, have tended toward one-shot question/answer approaches that have little dialogue context and multi-modal presentation of information—in short, a smart-Alec with short-term memory problems in a box. This discussion session looks at these trends and ask questions about what people really want from spoken agents and where spoken dialogue systems might be headed.

Presented by: David Attwater