Category Archives: Monday

A105: PANEL: Do-It-Yourself IVR?

Track A: CONVERSATIONAL INTERFACES – Monday 24 April 
15:15 – 16:00

Do-it-yourself IVR development promises complete control over the product, flexibility, consistency within the industry, and opportunity to create complex solutions that solve real-world problems without outsourcing development. In addition, organizations will have the in-house skills to maintain and improve the IVR system. Important aspects for IVR developers include developing a plan for success, using free toolkits, and reusing prebuilt code. This panel discusses how to get started, how to identify how far you can go it alone, and when to call in the experts.

Presented by: Aaron Fisher, Dave Pelland, Aamir Hasan, Mike Dwyer

B105: Chat Is the Failure of Digital Self-Service

Track B: DIGITAL TRANSFORMATION – Monday 24 April 
15:15 – 16:00

When users fail to obtain the information they need from websites or IVR systems, they try chat. Customers expect to obtain the same, up-to-date information from all channels. A design to optimize success in self-service includes a conversational interface and multiple understanding resources. Digital virtual assistants should assist the customer journey at every step, not steer them down a different path.

Presented by: Mary McKenna

D105: The Deep Learning Breakthrough & How It Will Revolutionize Conversational AI

Track D: NEXT BIG THING – Monday 24 April 
15:15 – 16:00

This session reviews the latest breakthroughs in deep learning for speech recognition and natural language processing, how to take advantage of big data to create better models, and how to apply speech and NLP models on massive amounts of data. We review the history of deep learning, its impact, recent breakthroughs, interesting solved and open problems, and its future.

Presented by: Yishay Carmiel

Solution Sessions – Omilia

Track C: VIRTUAL ASSISTANTS – Monday 24 April 
16:15 – 17:00

See presentations about some of the latest technological developments in speech technology from companies at the conference. Solution Sessions are open to all full conference attendees and Discovery Pass holders. Session details will be posted shortly, so check back soon. Follow #SpeechTEK on Twitter for updates.

Live Demo of Omni-Channel Conversational Intelligence in Action

In conjunction with the presentation of the case study by Royal Bank of Canada, Omilia will be showcasing a live demonstration of its omni-channel conversational platform and discussing the business and technical KPIs and metrics used to measure performance and ROI.

Presented by: Dimitris Vassos

Solution Sessions – Interactions

Track A: CONVERSATIONAL INTERFACES – Monday 24 April 
16:15 – 17:00

See presentations about some of the latest technological developments in speech technology from companies at the conference. Solution Sessions are open to all full conference attendees and Discovery Pass holders. Session details will be posted shortly, so check back soon. Follow #SpeechTEK on Twitter for updates.

Hey Siri, Should I Have My Own Branded Intelligent Assistant?

Enterprises today are faced with both challenges and opportunities when it comes to Intelligent Assistants and their customers that consume them. Enterprises want an Intelligent Assistant that extends the brand and is consistent with across all channels. Consumers want to get their problems solved quick and efficiently — but how do you do both? Join our session to learn about trends in customers care and the challenges and opportunities both enterprises and consumers are facing today.

Presented by: Deepak Batheja

Solution Sessions – Convergys

Track B: DIGITAL TRANSFORMATION – Monday 24 April 
16:15 – 17:00

See presentations about some of the latest technological developments in speech technology from companies at the conference. Solution Sessions are open to all full conference attendees and Discovery Pass holders. Session details will be posted shortly, so check back soon. Follow #SpeechTEK on Twitter for updates.

Explore Live Demo: Taking Control of Your Digital Transformation

Don’t be a casualty of the digital revolution. Learn how you can develop a strategy that lets you adopt new technologies at your own pace, measure their success, and make necessary adjustments—without putting your brand at risk. This session will feature a live demonstration of an omnichannel technology implementation.

Presented by: Allyson Boudousquie

Solution Sessions – Empirex

Track D: NEXT BIG THING – Monday 24 April 
16:15 – 17:00

See presentations about some of the latest technological developments in speech technology from companies at the conference. Solution Sessions are open to all full conference attendees and Discovery Pass holders. Session details will be posted shortly, so check back soon. Follow #SpeechTEK on Twitter for updates.

Explore Power Forward: Scalability, Agility, Quality

Anthem Healthcare was at a crossroads – they needed to scale their abilities and be more agile, but did not want to sacrifice quality. This session will cover how Anthem Healthcare (partnered with Empirix) was able to “shift left” with their development team, leveraging automation to increase application coverage, reduce regression test cycles, and limit rework and miscommunications during test case creation. Learn best practices to select tools that empower your abilities to help your contact center power forward.

Presented by: Chris Lorenzo, Erik Delorey