Solution Sessions – Empirex

Track D: NEXT BIG THING – Monday 24 April 
16:15 – 17:00

See presentations about some of the latest technological developments in speech technology from companies at the conference. Solution Sessions are open to all full conference attendees and Discovery Pass holders. Session details will be posted shortly, so check back soon. Follow #SpeechTEK on Twitter for updates.

Explore Power Forward: Scalability, Agility, Quality

Anthem Healthcare was at a crossroads – they needed to scale their abilities and be more agile, but did not want to sacrifice quality. This session will cover how Anthem Healthcare (partnered with Empirix) was able to “shift left” with their development team, leveraging automation to increase application coverage, reduce regression test cycles, and limit rework and miscommunications during test case creation. Learn best practices to select tools that empower your abilities to help your contact center power forward.

Presented by: Chris Lorenzo, Erik Delorey