SD302: A Hike on the Slopes of Uncanny Valley

SUNRISE DISCUSSIONS – Wednesday 26 April 
08:00 – 08:45

The IVR community has created seemingly natural interactions over a couple of turns—in short, faking it. Recent assistants, such as Siri, Alexa, and Google Voice, have tended toward one-shot question/answer approaches that have little dialogue context and multi-modal presentation of information—in short, a smart-Alec with short-term memory problems in a box. This discussion session looks at these trends and ask questions about what people really want from spoken agents and where spoken dialogue systems might be headed.

Presented by: David Attwater