SD201: Chatbots vs. Voicebots

SUNRISE DISCUSSIONS – Tuesday 25 April 
08:00 – 08:45

How can chatbots learn from existing VUI design? What makes these new interfaces different, and how are they similar? This conversation discusses text-based vs. voice-based conversation, analytics for bots and voice, and how bots and IVRs might learn from each other.

Presented by: Crispin Reedy