C202: In Conversation, There Are No Errors

Track C: VIXD – Tuesday 25 April 
11:45 – 12:30

When interacting with a virtual assistant, the centerpiece of the user’s experience is the conversation itself. This means that each “error” is an opportunity for the designer to forge a meaningful exchange between the virtual assistant and user. Let’s leverage users’ mental models of how everyday conversations unfold in the negotiation of meaning. Learn how to frame a new way of approaching conversation design, in which so-called errors become organic turns in the dialogue—moving conversational design forward naturally.

Presented by: Nandini Stocker