C101: Conversational Interfaces & the Future of Customer Interaction

Track C: VIRTUAL ASSISTANTS – Monday 24 April 
10:15 – 11:00

Conversational interfaces are quickly becoming an essential component of every service and product. This session presents approaches for emerging UX challenges in its conversational agent platform, the opportunities in the customer interaction space, and the future of conversation agents. Vemuri introduces the Google Assistant, its various surfaces (Google Home, Pixel), and the vision behind it. He then discusses designing for conversational experiences, and how the Assistant allows for omni-channel customer support.

Presented by: Sunil Vemuri