About SpeechTEK
CONNECTING WITH CLIENTS
The latest innovations in speech technologies and strategies have heightened customer expectations and are transforming the role of the call center. Automated outbound calls are getting a great deal of attention for their ability to inform customers to pick up goods, reorder products, and notify customers about promotional opportunities. Outbound calls also notify citizens of location-specific news and emergencies, such as school and road closures, weather reports, and evacuation notices. However, the focus of new developments isn’t limited to one-way outbound messaging. Organizations must have the ability to listen and respond to customer wants and needs in a timely manner. Customers demand to be heard and they want organizations to respond.
Conference Session Tracks: Attend tracks devoted to Business Strategies, Customer Experience, Technology Advancements, and Voice Interaction Design.