A201: What Is So New About Chatbots?

Track A: BOTS – Tuesday 25 April 
10:45 – 11:30

Chatbots have been hailed as an important new human/machine interface that will replace apps and traditional IVR systems. What is new about today’s chatbots? How are they different from previous chatbots such as 50-year-old Eliza, from VoiceXML dialogue systems, and from embodied conversational agents? Is there a danger that developers of today’s chatbots will ignore lessons learned from the past and are in danger of reinventing the wheel unnecessarily?

Presented by: Michael McTear