SpeechTEK 2017 Speaker List

Jeff Adams Mary Alsayegh David Attwater Larry Baldwin Deepak Batheja Samrat Baul Homayoon Beigi David Bliss Jonathan Bloom Allyson Boudousquie Bernard Brafman Daniel C Burnett Jenny Burr Yishay Carmiel Raul Castanon-Martinez David Claiborn Jordan Cohen Reid Coleman Deborah Dahl Erik Delorey Advait Deshpande Cuong Do Eric Dolman Mike Dwyer Aaron Fisher Kristie Flenord Keri Fraser … Continue reading SpeechTEK 2017 Speaker List

B103: Modernize Your IVR, Get Ready for Digital Self-Service

Track B: DIGITAL TRANSFORMATION – Monday 24 April 13:15 – 14:00 Everyone is talking about digital self-service—omni-channel, mobile, chatbots, AI, etc. Companies need a solid foundation before they begin adding the latest bells and whistles to meet the digital customer (millennial or not) at eye level. This talk shows examples of how existing IVR systems can … Continue reading B103: Modernize Your IVR, Get Ready for Digital Self-Service

Goebel, Tobias

Tobias GoebelDirector Emerging TechnologiesAspect Software LinkedIn | Twitter | Blog Tobias has over 12 years of experience in the IVR and contact center industry with roles spanning engineering, consulting, sales engineering, program and product management. As part of Aspect’s product management and marketing team today, he works on defining the future of the mobile customer … Continue reading Goebel, Tobias