SpeechTEK 2017 Speaker List

Jeff Adams Mary Alsayegh David Attwater Larry Baldwin Deepak Batheja Samrat Baul Homayoon Beigi David Bliss Jonathan Bloom Allyson Boudousquie Bernard Brafman Daniel C Burnett Jenny Burr Yishay Carmiel Raul Castanon-Martinez David Claiborn Jordan Cohen Reid Coleman Deborah Dahl Erik Delorey Advait Deshpande Cuong Do Eric Dolman Mike Dwyer Aaron Fisher Kristie Flenord Keri Fraser … Continue reading SpeechTEK 2017 Speaker List

B102: Defining the Digital Customer Journey & Owning the Micro-Moment

Track B: DIGITAL TRANSFORMATION – Monday 24 April 11:15 – 12:00 This presentation describes how to create a technical framework and vision for customer journeys in an omni-channel environment using IVR, mobile apps, text, and chat-based interactions. It also looks at how to own the micro-moment (defined as the instant when customers determine preferences and make … Continue reading B102: Defining the Digital Customer Journey & Owning the Micro-Moment

Kelly, Tara

Tara KellyPresident & CEOSPLICE Software Inc. LinkedIn Founder, President & CEO of SPLICE Software, Tara Kelly (@TKtechnow), has a passion for enabling clients to engage in a meaningful, Data Driven DialogTM with their customers. As a serial entrepreneur who has developed three companies including one outside the technology field, Tara’s expertise is multidimensional but focused … Continue reading Kelly, Tara