SpeechTEK 2017 Speaker List

Jeff Adams Mary Alsayegh David Attwater Larry Baldwin Deepak Batheja Samrat Baul Homayoon Beigi David Bliss Jonathan Bloom Allyson Boudousquie Bernard Brafman Daniel C Burnett Jenny Burr Yishay Carmiel Raul Castanon-Martinez David Claiborn Jordan Cohen Reid Coleman Deborah Dahl Erik Delorey Advait Deshpande Cuong Do Eric Dolman Mike Dwyer Aaron Fisher Kristie Flenord Keri Fraser … Continue reading SpeechTEK 2017 Speaker List

B104: IVR to Digital Journeys—The New Landscape

Track B: DIGITAL TRANSFORMATION – Monday 24 April 14:15 – 15:00 Digital presence includes virtual agents, chatbots, and chat agents that can pick up a conversation with context and deflect some calls away from the call center. However, deflection is often oversimplified, and usability is often overlooked. We explore use cases for a deflection to a … Continue reading B104: IVR to Digital Journeys—The New Landscape

Baul, Samrat

Samrat BaulDirector, Application Design and Speech Analytics[24]7 Samrat Baul is a Multimodal and Mulichannel Design expert with over 14 years of experience designing applications for companies like American Express, USAA, United and Avis-Budget. He spent his years at Verizon and Tellme prior to [24]7. Samrat has a Master’s degree from the Rochester Institute of Technology and … Continue reading Baul, Samrat