SpeechTEK 2017 Speaker List

Jeff Adams Mary Alsayegh David Attwater Larry Baldwin Deepak Batheja Samrat Baul Homayoon Beigi David Bliss Jonathan Bloom Allyson Boudousquie Bernard Brafman Daniel C Burnett Jenny Burr Yishay Carmiel Raul Castanon-Martinez David Claiborn Jordan Cohen Reid Coleman Deborah Dahl Erik Delorey Advait Deshpande Cuong Do Eric Dolman Mike Dwyer Aaron Fisher Kristie Flenord Keri Fraser … Continue reading SpeechTEK 2017 Speaker List

C205: Business Case Studies

Track C: VIXD – Tuesday 25 April 16:15 – 17:15 How an AI Powered Conversational Interface Altered the Relationship With Our Customers The RBC Conversational Customer Care Virtual Assistant was designed to boost automation, minimize advisor-to-advisor transfers, improve customer satisfaction with conversational dialogues, and use voice biometrics for user authentication. Taking a holistic approach for conversational … Continue reading C205: Business Case Studies

Alsayegh, Mary

Mary AlsayeghIT Project Manager, Contact Center Technology Analyst VFirstEnergy Corp. Mary Alsayegh is a Project Manager and IT Contact Center Technology Analyst at FirstEnergy Corp.  Mary has designed IVR applications and customer system interfaces for 20 years and implemented the first speech enabled IVR for FirstEnergy in 2005.  Mary co-authored a white paper, Contact Center … Continue reading Alsayegh, Mary