SpeechTEK 2017 Speaker List

Jeff Adams Mary Alsayegh David Attwater Larry Baldwin Deepak Batheja Samrat Baul Homayoon Beigi David Bliss Jonathan Bloom Allyson Boudousquie Bernard Brafman Daniel C Burnett Jenny Burr Yishay Carmiel Raul Castanon-Martinez David Claiborn Jordan Cohen Reid Coleman Deborah Dahl Erik Delorey Advait Deshpande Cuong Do Eric Dolman Mike Dwyer Aaron Fisher Kristie Flenord Keri Fraser … Continue reading SpeechTEK 2017 Speaker List

C302: Business Intelligence: The Most Meaningful Metrics

Track C: METRICS – Wednesday 26 April 11:45 – 12:30 Contact centers across all verticals and all sizes struggle to decide which metrics are the most meaningful data to track trends and use as indicators of customer satisfaction and omni-channel application performance. This presentation examines which metrics most clearly indicate customer experience, health, and perfor-mance of … Continue reading C302: Business Intelligence: The Most Meaningful Metrics

Rapsinski, Deborah

Deborah RapsinskiChief Customer Experience OfficerThink Tank Partners LinkedIn | Twitter | Blog Deborah Rapsinski is the Chief Customer Experience Officer at Think Tank Partners, a boutique user experience and business consulting company. She has extensive experience and played an integral part in the strategic design of large, enterprise level multi-channel service strategies and implementations in … Continue reading Rapsinski, Deborah