SpeechTEK 2017 Speaker List

Jeff Adams Mary Alsayegh David Attwater Larry Baldwin Deepak Batheja Samrat Baul Homayoon Beigi David Bliss Jonathan Bloom Allyson Boudousquie Bernard Brafman Daniel C Burnett Jenny Burr Yishay Carmiel Raul Castanon-Martinez David Claiborn Jordan Cohen Reid Coleman Deborah Dahl Erik Delorey Advait Deshpande Cuong Do Eric Dolman Mike Dwyer Aaron Fisher Kristie Flenord Keri Fraser … Continue reading SpeechTEK 2017 Speaker List

C205: Business Case Studies

Track C: VIXD – Tuesday 25 April 16:15 – 17:15 How an AI Powered Conversational Interface Altered the Relationship With Our Customers The RBC Conversational Customer Care Virtual Assistant was designed to boost automation, minimize advisor-to-advisor transfers, improve customer satisfaction with conversational dialogues, and use voice biometrics for user authentication. Taking a holistic approach for conversational … Continue reading C205: Business Case Studies

Kapauan, David

David KapauanDistinguished ArchitectTechnology & OperationsRoyal Bank of Canada (RBC) LinkedIn David is currently Distinguished Architect, Contact Centre Technology at the Royal Bank of Canada. He is primarily responsible for current state and target architectures, technology strategy, standards, guidelines, common processes and infrastructure services in all areas of the Contact Centre including Omni-Channel Engagement, Unified Communication, … Continue reading Kapauan, David